Clean & Safe

Keeping Downtown Tempe safe and clean for all visitors and residents is our top priority, and it’s the job of the Safe-T-Patrol guides and Ground Support crew to do exactly that. If you see something that needs Ground Support attention, please fill out a Maintenance Request Form.

HOTLINE: 480.894.1800

About the Safe-T-Patrol Guides

Consider the Safe-T-Patrol Guides the goodwill ambassadors for Downtown Tempe. Their job is to welcome and aid residents, workers and visitors as needed while continuously maintaining an active and enhanced security presence on Tempe’s streets.  Easily recognizable by their distinct black and yellow uniforms, guides can be found patrolling the Downtown Tempe and Tempe Town Lake seven days a week, both on foot and on bicycle.

Let them help you

Safe-T-Patrol guides are there to help, so don’t hesitate to ask for assistance with directions, recommendations for entertainment or dining or any number of other burning questions you may have about the area. If you’ve got a question, our guides have the answer.


In case of emergencies, dial 911.

All Safe-T-Patrol guides are trained to offer assistance in the event of an emergency. They offer a direct line to the Tempe Police Department that ensures improved communication and a prompt response time.


Downtown District
M - S | 11:30AM - 8PM
Sun | 9AM - 5:30PM

Town Lake District Mon-Sun
M - Sun | 4:30AM - 1PM
             | 4:30PM - 3AM
W | 4:30AM - 8:30AM


If you have any questions or comments about the Safe-T-Patrol Guide program, please contact Kelly Fogg, Safe-T-Patrol Manager at 480-355-6065 or

Important Numbers

HOTLINE: 480.894.1800

Downtown Tempe Authority Office:

Safe T Patrol & Ground Support
Manager - Kelly Fogg:


Fire/Police/Medical Emergency 911
Non-Emergency Police 480.966.6211
Non-Emergency Fire 480.858.7200
Gas Emergency 800.528.4277
City of Tempe Water Dept. 480.350.8361
City of Tempe Sewer Dept. 480.350.2837
City of Tempe Graffiti Hotline 480.350.8384
City of Tempe Code Enforcement 480.350.8372
City of Tempe Trash Collection & Recycling 480.350.8265
City of Tempe Traffic Signals 480.350.8284
Parkit 480.894.1800
Street Lights 480.350.8033
Pot Holes/Curb Breaks 480.350.8284
Road Closure & Construction Information 480.350.8663
DTA Lamp Post Banner Program (DTA) 480.350.6060
Damaged Non-Functioning Traffic Signs 480.350.4311

Keeping the Downtown Tempe looking beautiful is our top priority.  
Ground Support is Downtown Tempe's very own custodial team, and is responsible for keeping the public right-of-way looking near-perfect.  Day and night, the Ground Support team works to keep city streets clean and pristine, while assisting residents and visitors each step of the way.

Ground Support staff provides several services including:

  • Trash/ debris removal
  • Sidewalk pressure Washing
  • Graffiti removal
  • Empty public trash cans
  • Repair damaged street banners
  • Report damage/ safety concerns

If you see something that needs Ground Support service, please call 480.894.1800 Ex.2, or complete a maintenance request form HERE.

Noise Violations

Noise Violations

How to Handle Noise Problems

Downtown Tempe is a vibrant downtown environment that is home to multiple large events throughout the year, night time entertainment destinations, and local eateries that are open late into the night. With the growing residential communities coming into the downtown environment, the City of Tempe works closely with the businesses and the residents to mitigate any noise problems which may occur. When a noise complaint arises, the following factors will be part of the determination if the noise that is created is unnecessary or allowed:

  1. The volume of noise;
  2. The intensity of the noise;
  3. Whether the nature of the noise is usual or unusual;
  4. Whether the origin of the noise is natural or unnatural;
  5. The volume and intensity of the background noise, if any;
  6. The proximity of the noise to residential sleeping facilities;
  7. The nature and zoning of the area within which the noise emanates;
  8. The density of the inhabitation of the area within which the noise emanates;
  9. The time of the day or night the noise occurs;
  10. The duration of the noise;
  11. Whether the noise is recurrent, intermittent or constant;
  12. Whether the noise is produced by a commercial or noncommercial activity;
  13. Whether it is a pure tone noise; or
  14. Whether it is an impulse noise.


How to Report Noise Complaints

After Hours on Holidays, Saturdays, Sundays and after 5 p.m. on Weekdays

While the noise is happening, call the Tempe Police Department non-emergency number 480 350-8311 or fill out a Noise Report.

During Business Hours, Monday - Friday, 7 a.m. - 5 p.m.

While the noise is happening, contact Tempe 311 at 480 350-4311 or fill out a Noise Report.

If the noise is no longer audible, please fill out a Noise Report.

Fill out a Noise Report at

Need Directions or Recommendations?

Ground Support staff members are trained to assist you.  Look for their recognizable red shirts with the “Ground Support” logo emblazoned on the back, and don’t hesitate to ask them for recommendations for restaurants, retailers or recreational opportunities.